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Seller Standards

Standards overview

eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end.

You can see how you're performing both domestically and across various international markets in your Seller Dashboard. Specifically, you can view how well you're meeting buyer expectations with buyers from the United States, United Kingdom, German, and global markets. Learn more about our global seller performance standards.

  • As a seller, you're expected to:
  • Charge reasonable shipping and handling costs.
  • Specify shipping costs and handling time in the listing.
  • Follow through on your return policy.
  • Respond to buyers' questions promptly.
  • Be helpful, friendly, and professional throughout a transaction.
  • Make sure the item is delivered to the buyer as described in the listing.

For more information on meeting buyers' expectations, see our selling practices policy.

Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:

  • A bad experience for you and the buyer
  • Low detailed seller ratings (DSRs)
  • Negative or neutral Feedback from buyers
  • A buyer opening a case in the Resolution Center to fix problems

Requirements

Every site requires sellers to maintain high standards, please check the below table for requirements of seller standards on different eBay sites.

 

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